Last Updated February 23, 2026

Privacy Policy

PayModum Limited, a company registered in England and Wales, with company number, 12563000 (we, us or our), understands that protecting your personal data is important. This Privacy Policy sets out our commitment to protecting the privacy of personal data provided to us, or otherwise collected by us when providing our payment merchant solution network services (Services) or when otherwise interacting with you.

It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.

Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally
identifiable information may include, but is not limited to your name (“Personal Information”), address, email and phone number.

  • Identity Data: including first name, last name, date of birth and photographic identification.
  • Contact Data including billing address, delivery address, email address and telephone numbers.
  • Background Verification Data including your passport number, driver licence number, photographic identification, utility bills or other details requested as
    part of our Know Your Customer process to comply with our due diligence obligations, anti-money laundering laws and related ongoing monitoring commitments.
  • Transaction Data: including details of products and services you have purchased through us.
  • Technical and Usage Data: including internet protocol (IP) address, login data, your browser session and geo-location data, device and
    network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
  • Profile Data: including your username and password for any software we sell to you, orders you have made with us, support requests you have
    made, content you post, send, receive and share through our platform, your interests, preferences, feedback and survey responses.
  • Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Professional data: including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and
    professional experience.
  • Special Categories of Personal Data: is a special category of personal data that includes details about your race or ethnicity, religious or
    philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
    We do not actively request special categories of data about you, nor do we collect any information about criminal convictions and offences however we may
    come across it during our Know Your Customer process based on the documents you provide to us (e.g. we may be able to infer your ethnicity or religion from your
    photographic identification documents).
How we collect personal data

 

We collect personal data in a variety of ways, including:

  • Directly: We collect personal data which you directly provide to us, including through the ‘contact us’ form on our website, when you sign up to a payment
    merchant through us, when you sign up to our software or when you request our assistance via email, or over the telephone.
  • Indirectly: We may collect personal data which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the
    telephone and in your online enquiries.
  • From third parties: We collect personal data from third parties, such as from our business contact representative at your company if they provide us with your
    details for our KYC process and details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies”
    section below for more detail on the use of cookies.
  • From publicly available sources: We collect personal data from publicly available resources such as Companies House and professional networking sites
    such as LinkedIn.
Purposes and legal bases for processing

We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a
description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate
interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using
your data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your personal data where more than one
ground has been set out in the table below.

Purpose of use / disclosure Type of Data Legal Basis for processing
To discuss our Services with you and consider working together.
  • Identity Data
  • Contact Data
  • Performance of a contract with you
  • Legitimate interests: to ensure we provide
    the
    best client experience we can offer by answering all of your
    questions.
To assess whether to take you on as a new client (or for one of our
partners to take you on), including to perform anti-money
laundering,
anti-terrorism, sanction screening, fraud and other background
checks on
you.
  • Identity Data
  • Contact Data
  • Background Verification Data
  • Performance of a contract with you
  • To comply with a legal obligation
  • Public interest
  • Legitimate interests: ensuring we do not
    deal
    with proceeds of criminal activities or assist in any other
    unlawful or fraudulent activities for example terrorism
To provide our Services to you, including to find payment merchant
solutions for you, sign you up to third party solutions, and provide
our
software to you.
  • Identity Data
  • Contact Data
 Performance of a contract with you
To contact and communicate with you about our Services including in
response to any support requests you lodge with us or other
enquiries
you make with us.
  • Identity Data
  • Contact Data
  • Profile Data
 Performance of a contract with you
To contact and communicate with you about any enquiries you make
with us
via our website.
  • Identity Data
  • Contact Data
 Legitimate interests: to ensure we provide the best
client experience we can offer by answering all of your questions.
For internal record keeping, administrative, invoicing and billing
purposes.
  • Identity Data
  • Contact Data
  • Financial Data
  • Transaction Data
  • Performance of a contract with you
  • To comply with a legal obligation
  • Legitimate interests: to recover debts due
    to
    us and ensure we can notify you about changes to our terms
    of
    business and any other administrative points.
For analytics, market research and business development, including
to
operate and improve our Services, associated applications and
associated
social media platforms.
  • Profile Data
  • Technical and usage Data
 Legitimate interests: to keep our website updated
and
relevant, to develop our business, improve our Services and to
inform
our marketing strategy
For advertising and marketing, including to send you promotional
information about our events and experiences and information that we
consider may be of interest to you.
  • Identity Data
  • Contact Data
  • Technical and usage Data
  • Profile Data
  • Marketing and communications Data
 Legitimate interests: to develop our Services and
grow
our business
To run promotions, competitions and/or offer additional benefits to
you.
  • Identity Data
  • Contact Data
  • Profile Data
  • Interaction Data
  • Marketing and communications Data
 Legitimate interests: to facilitate engagement with
our
business and grow our business
If you have applied to work with us; to consider your application.
  • Identity Data
  • Contact Data
  • Professional Data
 Legitimate interests: to consider your employment
application
To comply with our legal obligations or if otherwise required or
authorised by law.
  • Identity Data
  • ContactAll relevant Personal Data Data
  • Professional Data
 To comply with a legal obligation
Our disclosures of personal data to third parties

We may disclose personal data to:

  • our employees, contractors and/or related entities;
  • IT service providers, data storage, web-hosting and server providers such as Google and Freshsales;
  • our software supplier, insert name of white label software supplier;
  • marketing or advertising providers such as MailChimp and Trust Pilot;
  • professional advisors, bankers, auditors, our insurers and insurance brokers;
  • our existing or potential agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective
    legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please
    see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
  • any other third parties as required or permitted by law, such as where we receive a summons.

Google Analytics: We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features,
Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc. We and third-party vendors use first-party cookies (such as the
Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery
on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

Overseas transfers

Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal data outside of the United Kingdom.
The level of data protection in countries outside of the United Kingdom may be less comprehensive than what is offered in the United Kingdom. Where we transfer your
personal data outside of the United Kingdom, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data
protection laws and we will protect the transferred personal data in accordance with this Privacy Policy. This includes:

  • only transferring your personal data to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for
    personal data; or
  • including standard contractual clauses in our agreements with third parties that are overseas.
Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any
legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably
believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other
means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your rights and controlling your personal data

Your choice: Please read this Privacy Policy carefully. If you provide personal data to us, you understand we will collect, hold, use and disclose your personal data in accordance with this Privacy Policy. You do not have to provide personal data to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal data about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal data about somebody else, you represent and warrant that you have such person’s consent to provide the personal data to us.

Access, correction, processing and portability: You may request details of the personal data that we hold about you and how we process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal data rectified or deleted, to restrict our
processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant
effect on you, to stop unauthorised transfers of your personal data to a third party and, in some circumstances, to have personal data relating to you transferred to you
or another organisation.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the
details below or opt-out using the opt-out facilities provided in the communication.

Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will
promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We
would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Storage and security

We are committed to ensuring that the personal data we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical,
electronic and managerial procedures, to safeguard and secure personal data and protect it from misuse, interference, loss and unauthorised access, modification and
disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and
exchange of information is carried out at your own risk.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any
personal data which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may change this Privacy Policy from time to time. We will notify you if we make a significant change to this Privacy Policy, by contacting you through the contact
details you have provided to us and by publishing an updated version on our website.

For any questions or notices, please contact us at:

PayModum Limited, a company registered in England and Wales, with company number,

12563000.

Email: insert

Last update: 24 November 2023

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